Efficiency and Stability: the impact of Armundia Factory’s BPO services on MAIOR’s production

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Through outsourcing of critical processes with Armundia Factory, MAIOR enhances its production capacity and accelerates the release of new software versions.

MAIOR (Management Artificial Intelligence and Operations Research), a global leader in the design and development of software solutions for public transport, chose Armundia Factory—a subsidiary of Armundia Group specializing in advanced ICT services—to support and improve its operational and production processes through the outsourcing of critical processes. The agreement specifically focuses on BPO (Business Process Outsourcing) services for Quality Assurance and software development, aiming to boost operational efficiency and optimize MAIOR’s platform releases.

Goals
MAIOR’s main objective was to increase production capacity, both in terms of the number of tests carried out on the software and the volume and frequency of releases. Within this framework, Armundia Factory provided a team of specialized professionals to integrate QA and development activities into MAIOR’s existing workflow.

Solution
Armundia Factory implemented a strategy on two main fronts:

1. BPO for Quality Assurance: Highly qualified resources were integrated into MAIOR’s testing processes. The team introduced advanced automation tools and agile methodologies, ensuring broader test coverage and faster critical analysis. This guaranteed high-stability software releases, increasing positive test responses in subsequent phases of the development cycle.
2. Customized Software Development: Armundia Factory provided specialized developers to support the implementation of new features and enhancements to MAIOR’s software. Leveraging agile methodologies and a Lean approach, the number of releases over a short period increased, accelerating MAIOR’s responsiveness to market changes and the needs of end customers.

Lorenzo Sarti, Chief Technology Officer of MAIOR, noted, “The ability to respond promptly and effectively to our customers’ needs, along with continuous innovation, is crucial to MAIOR’s success. With Armundia Factory, we have found a reliable, proactive technology partner who supports our growth and strengthens our market leadership in public transport management solutions.”

Results
Thanks to its partnership with Armundia Factory, MAIOR achieved significant operational results:

• Increase in Production Capacity: The integration of the QA team boosted MAIOR’s production capacity by 133%, allowing the company to manage a greater number of tests per development cycle. For each software release, between 100 and 600 tests were carried out, depending on the new features being tested.
• Higher Release Frequency: The number of software releases aimed at product evolution increased by 90%, ensuring faster updates and continuous product improvement.
• Enhanced Post-Release Stability: The adoption of advanced QA practices led to a significant improvement in the reliability of released versions, resulting in better overall product quality.

Stavri Pici, CEO of Armundia Factory, remarked, “Armundia Factory is thrilled with the collaboration with MAIOR. The results demonstrate that outsourcing critical processes can have a tangible impact on productivity, quality, and release times, showing how technology and expertise are closely linked. Our BPO services focus on continuous improvement, enabling rapid scalability of strategic operations and ensuring high levels of stability and reliability for lasting competitive advantage.”