Albania Economia
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The Innovaway Group, led by CEO Antonio Giacomini, traces its roots back to the late 1990s when Cesaweb was established. In this exclusive interview with Albania Economia, we had the privilege of speaking with Mr. Giacomini, who shared valuable insights into the remarkable journey and vision of the company he leads.
Reflecting on the origins of Innovaway, Mr. Giacomini highlighted its evolution from Cesaweb, a company initially founded to provide BPO and IT services. It quickly expanded, bolstering its workforce to 220 employees.
In 2013, G&G Holding was formed, with Antonio Giacomini serving as the president. In 2015, Innovaway Albania was established specifically to meet the demands of the international market, 
utilizing a distributed delivery model to ensure flexibility, persistence, and efficiency for their customers. Over the years, the group strategically pursued acquisitions to enhance its IT offerings, a strategy that continues today. Currently, with more than 1,000 employees and a consolidated turnover exceeding 50 million, the Innovaway Group delivers innovative ICT solutions and services, leveraging cutting-edge technologies. Their clientele comprises over 300 international companies spanning 200 countries across various sectors, including industry, finance, retail, luxury, transport, services, and the public sector.
What is Innovaway’s vision for the future of technology, and how does the company stay at the forefront of innovation in the industry?
“We are aware of the strategic importance of digitalization, which is destined to radically and forever change many aspects of the daily life of citizens, businesses and institutions.
Furthermore, in the coming years, artificial intelligence, and applications accessible everywhere, devices (robots, drones and processors) will begin to make possible new interactions between humans, computers and the environment and will push companies to invest more in a diversified set of technologies that enhance distributed processing capacity, security and connectivity.
The development guidelines of our IT offer are based on:
the valorization and evolution of our assets, starting from the Remote Services;
the development of new digital skills, through our R&D, the specialization and training of our people, acquisitions and strategic partnerships.
What are your short- and long-term goals for Innovaway in 2023 and beyond, and how do they align with the company’s overall vision?
“Over the next 5 years, we aim to become one of the main players in the Digital transformation market, a rapidly evolving market that presents us with increasingly higher and complex challenges.
Organic growth is essential and we are repositioning the offer, which must go hand in hand with the commercial proposition capacity and the growth of skills. Furthermore, through acquisitions already in progress we will accelerate our growth path on specific foreign markets and on specific skills. We have just acquired a company in Bulgaria with the aim of developing the North American and Central European market with a focus on Cloud, Digital and Cyber services”.
How does Innovaway contribute to digital transformation for its clients, and what are some of the key benefits clients have experienced working with the company?
“We are committed to making the delivery of our services increasingly competitive and effective in order to be able to offer customers new features that can differentiate us from our competitors, through our Competence Centers and a growing use of automation and data analysis technologies, such as for example the Robotic Process Automation (RPA) solutions enabled by artificial intelligence (IPA), which make it possible to utilize all the data available in real time.
We are also working on the development of technological partnerships with the most important brands (VENDOR) and on strengthening alliances with the big names in the consultancy offer (CONSULTING), with the aim of completing our offer with technological innovation and with vertical skills in the various industrial sectors.
The advantages for our target customers are many: the modernization of infrastructures and business applications towards cloud platforms, the improvement of the digital resilience of the infrastructures, security and regulatory compliance”.
Can you share some examples of the unique experiences Innovaway has provided for clients, and how does the company ensure that its solutions are tailored to each client’s individual needs?
“Among the most significant I can mention are the experiences with Ita Airways and Carpisa.
Since 2018 we have been the main Partner of Ita in the supply of Remote Services (Service Desk). In 2022 we supported the, throughout the process of replacing the tool for recording incidents, changes and Service Requests. In order to continuous service improvement, our Technology Competence Center presented a scalable and customizable solution (Service Now) giving full evidence of the design and technical capabilities of our teams. Our technical team dedicated to Service Now managed in just one and a half months to guarantee the achievement of the set objectives thanks to the deep knowledge of the customer’s needs, the high focus on the objectives and the right approach showing availability and curiosity in learning things new.
The Carpisa case, with the Fabbrica Intelligente – Artigiano 4.0 project, is the demonstration of the evolution of our digital offer and our capacity for innovation, which has made it possible to achieve strategic objectives. I think the direct testimony of the customer given during our “Digital Innovation in Fashion & Retail” event on 5 May 2022 is very relevant, in particular by Francesco Costa, Carpisa R&D Manager, who recounted the direct experience had with us. “With Innovaway – he explained – we immediately agreed on the meaning of digital innovation in a company like ours: for us, innovating means being able to improve product quality. With our ‘smart factory’ we have brought innovation to the design process. The objectives achieved are important: – 60% reduction in the prototypes produced, – 70% reduction in the time needed the creation of a collection, – 50% speed up of the purchasing process thanks to the support of the system that simulates the prices in real time”.
How does Innovaway measure the impact and value of its services, and what role do you see the company plays in the broader technology industry?
“The value of our services is measured by the degree of satisfaction of our customers, which depends on our ability to solve problems, to propose new technologically advanced solutions to reorganize work with a direct impact on process efficiency and, therefore, on profits.”
Author: Besara Kaja, Albania Economia Magazine
